Refund Policy
We'd rather you try OptSEO properly before paying, and leave easily if it isn't for you. This policy is part of our Terms of Service.
1. 14-day free trial
Starter, Growth and Pro subscriptions start with a 14-day free trial. Cancel before the trial ends and you won't be charged anything. If you don't cancel, your first monthly payment is taken when the trial ends.
2. Cancel any time
You can cancel at any time from your dashboard's billing settings. There's no contract and no cancellation fee. When you cancel, you keep access until the end of the period you've already paid for, and you won't be charged again. We don't give partial refunds for the unused part of a month, except as described below.
3. Billing errors
If we charged you by mistake (for example, a duplicate charge, a charge after you cancelled, or the wrong amount), tell us at info.optiweb.agency@gmail.com within 60 days of the charge and we'll refund the incorrect amount to your original payment method.
4. Managed plan
Managed work is quoted individually. Any refund or cancellation terms for it are set out in your written quote.
5. What refunds are not based on
Refunds are never based on search or AI-assistant ranking, placement, traffic or revenue. We do not promise or warrant any of those outcomes: AI assistants and search engines are run by third parties we don't control. See section 7 of our Terms.
6. How to ask for a refund
Email info.optiweb.agency@gmail.com from the address on your account with the date and amount of the charge. Approved refunds go back to the original payment method through Stripe; your bank may take [5–10 business days, confirm] to show it.
Nothing in this policy limits any rights you have under consumer law where you live.